{"id":14859,"date":"2015-07-10T16:57:58","date_gmt":"2015-07-10T14:57:58","guid":{"rendered":"https:\/\/openmet-xc.whads.com\/openmet-customers\/experiencia-del-cliente\/"},"modified":"2026-02-05T14:28:54","modified_gmt":"2026-02-05T12:28:54","slug":"experiencia-del-client","status":"publish","type":"page","link":"https:\/\/openmet-xc.whads.com\/ca\/openmet-customers\/experiencia-del-client\/","title":{"rendered":"Avaluaci\u00f3 de l&#8217;experi\u00e8ncia del client"},"content":{"rendered":"\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"customers-badge\">Openmet Customers<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-getwid-section has-inner-blocks-gap-none getwid-margin-top-none getwid-section-content-full-width\" style=\"margin-bottom:80px\"><div class=\"wp-block-getwid-section__wrapper getwid-padding-top-none getwid-padding-bottom-none getwid-padding-left-none getwid-padding-right-none getwid-margin-left-none getwid-margin-right-none getwid-justify-content-flex-start\"><div class=\"wp-block-getwid-section__inner-wrapper\"><div class=\"wp-block-getwid-section__background-holder\"><div class=\"wp-block-getwid-section__background\"><\/div><div class=\"wp-block-getwid-section__foreground\"><\/div><\/div><div class=\"wp-block-getwid-section__content\"><div class=\"wp-block-getwid-section__inner-content\">\n<div class=\"wp-block-media-text alignwide has-media-on-the-right is-stacked-on-mobile is-vertically-aligned-center\" style=\"grid-template-columns:auto 45%\"><div class=\"wp-block-media-text__content\">\n<h1 class=\"wp-block-heading font-weight-bolder pr-5 has-huge-font-size\">Avaluaci\u00f3 de l&#8217;experi\u00e8ncia del client<\/h1>\n\n\n\n<p class=\"pr-5 pt-3 font-weight-light\">Els projectes d&#8217;<strong>avaluaci\u00f3 i an\u00e0lisi de l&#8217;Experi\u00e8ncia de Client<\/strong> serveixen per a comprendre i millorar la totalitat d&#8217;interaccions que els clients tenen amb el producte o servei de l&#8217;empresa.<\/p>\n\n\n\n<p>A Openmet som experts en experi\u00e8ncia de clients i NPS, i som una de les poques empreses del mon amb la <a href=\"https:\/\/www.netpromotersystem.com\/resources\/vendors\/\" data-type=\"link\" data-id=\"https:\/\/www.netpromotersystem.com\/resources\/vendors\/\" target=\"_blank\" rel=\"noopener\">llic\u00e8ncia oficial de Bain<\/a> per fer servir NPS.<\/p>\n\n\n\n<div class=\"wp-block-buttons has-custom-font-size animated pulse is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-fdcfc74e wp-block-buttons-is-layout-flex\" style=\"font-size:8px\">\n<div class=\"wp-block-button chevron-right\"><a class=\"wp-block-button__link has-white-color has-text-color has-background has-custom-font-size wp-element-button\" href=\"\/ca\/contacta\/\" style=\"background-color:#0d99cc;font-size:16px\" target=\"_blank\" rel=\"noreferrer noopener\">Contacta amb els nostres experts<\/a><\/div>\n<\/div>\n<\/div><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" src=\"https:\/\/openmet-xc.whads.com\/wp-content\/uploads\/2021\/09\/openmet-customers.svg\" alt=\"openmet customers\" class=\"wp-image-13735 size-full\"\/><\/figure><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Assessoria en el disseny, metodologia, avaluaci\u00f3, diagn\u00f2stic i pla d&#8217;acci\u00f3<\/h2>\n\n\n\n<p>Aquesta experi\u00e8ncia abasta les diferents emocions, percepcions i opinions que els clients senten i tenen al llarg d&#8217;aquestes interaccions.<br>Per a avaluar l&#8217;experi\u00e8ncia del client, habitualment s&#8217;utilitzen sistemes de recerca de mercats per a obtenir descripcions dels seg\u00fcents elements:<\/p>\n\n\n\n<ul class=\"wp-block-list checked customers\">\n<li><strong>Customer Journey:<\/strong> Pel\u00b7l\u00edcula o mapa temporal de totes les interaccions, siguin les que siguin, que els clients tenen amb l&#8217;empresa, descrivint les seves percepcions i emocions al llarg del viatge<\/li>\n\n\n\n<li><strong>Touchpoints o moments de la veritat:<\/strong> Descripci\u00f3 detallada de cadascuna de les interaccions amb productes, serveis, webs, etc. que el client experimenta al llarg del Customer Journey<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-getwid-advanced-spacer\" style=\"height:40px\" aria-hidden=\"true\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Objectius i resultats desitjats del projecte d&#8217;experi\u00e8ncia del client<\/h3>\n\n\n\n<ul style=\"background-color:#f5f8fc\" class=\"wp-block-list checked customers has-background\">\n<li>Avaluar els aspectes clau que afecten l&#8217;experi\u00e8ncia dels clients de manera que puguem redissenyar-la, personalitzar-la, per a aconseguir que sigui excel\u00b7lent i els clients quedin entusiasmats<\/li>\n\n\n\n<li>Comptar amb KPIs, m\u00e8triques, indicadors i dades objectives per a la presa de decisions, com per exemple NPS\u00ae \u2013 Net Promoter\u00ae Score<\/li>\n\n\n\n<li>Identificar els aspectes que fidelitzen als clients<\/li>\n\n\n\n<li>Augmentar la competitivitat de l&#8217;empresa i els avantatges competitius<\/li>\n\n\n\n<li>Identificar punts de millora i \u00e0rees cr\u00edtiques<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Com treballem l&#8217;experi\u00e8ncia del client<\/h3>\n\n\n\n<ul style=\"background-color:#f5f8fc\" class=\"wp-block-list checked customers has-background\">\n<li>Els nostres experts en experi\u00e8ncia del client us assessoraran en la metodologia, el proc\u00e9s a seguir i el sistema per a obtenir feedback dels clients.<\/li>\n\n\n\n<li>Gestionem el proc\u00e9s de recerca de mercat, usant el canal que sigui m\u00e9s adequat en cada cas (mitjan\u00e7ant entrevistes amb clients, enquestes electr\u00f2niques, enquestes telef\u00f2niques, SMS, enquestadors a peu de carrer, codis QR, entre altres)<\/li>\n\n\n\n<li>Tens a la teva disposici\u00f3 la plataforma <strong><a href=\"\/ca\/openmet-feedback-manager\/\">Openmet Feedback Manager<\/a><\/strong>, que permet la f\u00e0cil visualitzaci\u00f3 i an\u00e0lisi del feedback dels clients en un entorn de Business Intelligence, des del qual tamb\u00e9 podr\u00e0s crear tot tipus d&#8217;informes<\/li>\n\n\n\n<li>Analitzem i presentem els resultats de l&#8217;avaluaci\u00f3 de l&#8217;experi\u00e8ncia del client identificant les fortaleses i \u00e0rees de millora per a saber com millorar la seva experi\u00e8ncia<\/li>\n\n\n\n<li>Podem ajudar-te en la construcci\u00f3 d&#8217;un pla d&#8217;acci\u00f3 estrat\u00e8gic de millora i amb <strong><a href=\"https:\/\/openmet-xc.whads.com\/ca\/openmet-feedback-manager\/youmakeplans\/you-make-plans-2\/\">Openmet YouMakePlans<\/a><\/strong> podr\u00e0s crear-lo i fer-ne seguiment<\/li>\n\n\n\n<li>T&#8217;acompanyem i ajudem durant tot proc\u00e9s, perqu\u00e8 tot vagi b\u00e9 i obtinguis resultats rellevants que ajudin la teva empresa a millorar<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-getwid-advanced-spacer\" style=\"height:32px\" aria-hidden=\"true\"><\/div>\n\n\n\n<div class=\"wp-block-getwid-section alignfull animated fadeInUp alignfull\"><div class=\"wp-block-getwid-section__wrapper getwid-padding-top-normal\"><div class=\"wp-block-getwid-section__inner-wrapper\"><div class=\"wp-block-getwid-section__background-holder\"><div class=\"wp-block-getwid-section__background has-background\" style=\"background-color:#f5f8fc\"><\/div><div class=\"wp-block-getwid-section__foreground\"><\/div><\/div><div class=\"wp-block-getwid-section__content\"><div class=\"wp-block-getwid-section__inner-content\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Exemple d&#8217;enquesta d&#8217;experi\u00e8ncia del client<\/h2>\n\n\n\n<p>Per ajudar-te a con\u00e8ixer millor qu\u00e8 \u00e9s una <strong>enquesta d<\/strong>&#8216;<strong>experi\u00e8ncia del client<\/strong>, posem a la teva disposici\u00f3 una <strong>demostraci\u00f3 gratu\u00efta<\/strong>. Aquesta demostraci\u00f3 autom\u00e0tica del software \u00e9s a trav\u00e9s d&#8217;internet i e-mail.<\/p>\n\n\n\n<p>Rebr\u00e0s una enquesta electr\u00f2nica d&#8217;exemple i un acc\u00e9s demo a l&#8217;entorn Openmet Feedback Manager de Business Intelligence per veure&#8217;n els resultats.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"><div style=\"gap: 20px;\" class=\"align-button-center ub-buttons orientation-button-row ub-flex-wrap gtm-climalaboral-es wp-block-ub-button\" id=\"ub-button-7d31deff-3604-4a3f-974f-150f5dbc7279\"><div class=\"ub-button-container\">\n\t\t\t<a href=\"https:\/\/openmet-xc.whads.com\/ca\/demostracio-enquesta-experiencia-client\/\" target=\"_blank\" rel=\"noopener noreferrer  nofollow \" class=\"ub-button-block-main ub-button-small   ub-button-flex-small\" role=\"button\" style=\"--ub-button-background-color: transparent; --ub-button-color: #313131; --ub-button-border: 3px solid #313131; --ub-button-hover-color: #0693e3; --ub-button-hover-border: 3px solid #0693e3; border-top-left-radius: 60px;; border-top-right-radius: 60px;; border-bottom-left-radius: 60px;; border-bottom-right-radius: 60px;; \">\n\t\t\t\t<div class=\"ub-button-content-holder\" style=\"flex-direction: row-reverse\">\n\t\t\t\t\t<span class=\"ub-button-block-btn\"><strong>Demo Enquesta Experi\u00e8ncia del Client<\/strong><\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t<\/div><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-getwid-advanced-spacer\" style=\"height:40px\" aria-hidden=\"true\"><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-getwid-advanced-spacer\" style=\"height:80px\" aria-hidden=\"true\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-css-opacity has-background is-style-default alignwide\" style=\"background-color:#999999;color:#999999\"\/>\n\n\n\n<div class=\"wp-block-getwid-advanced-spacer\" style=\"height:40px\" aria-hidden=\"true\"><\/div>\n\n\n\n<div class=\"wp-block-group mb-2 animated fadeInUp\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading display-3\">Blog<\/h2>\n\n\n\n<p class=\"has-text-align-left alignleft has-text-color\" style=\"color:#999999\">Si vols con\u00e8ixer m\u00e9s, a Openmet Group redactem articles propis per ajudar-te a fer cr\u00e9ixer el teu negoci <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-font-size chevron-right has-small-font-size\"><a class=\"wp-block-button__link has-white-color has-text-color has-background wp-element-button\" href=\"\/ca\/blog\" style=\"background-color:#0d99cc\">veure-ho tot<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-getwid-advanced-spacer\" style=\"height:10px\" aria-hidden=\"true\"><\/div>\n\n\n        <div class=\"wp-block-getwid-custom-post-type custom-post-type-post has-layout-grid has-spacing-normal\">\n            <div class=\"wp-block-getwid-custom-post-type__wrapper getwid-columns getwid-columns-3\">\n                \t\t\t\t\t\t\t\t<div class='wp-block-getwid-custom-post-type__post'>\n\t\t\t\t\t\t\t\t\t\n<div class=\"wp-block-group blog-post-grid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-getwid-template-post-featured-image aligncenter\" >\n            <a href=\"https:\/\/openmet-xc.whads.com\/ca\/calcul-nps-2025\/\">\n        <img decoding=\"async\" width=\"640\" height=\"427\" src=\"https:\/\/openmet-xc.whads.com\/wp-content\/uploads\/2025\/10\/13862365_5370010-768x512.jpg\" class=\"attachment-medium_large size-medium_large wp-post-image\" alt=\"Guia completa de l\u2019NPS: com calcular-lo i interpretar-lo\" srcset=\"https:\/\/openmet-xc.whads.com\/wp-content\/uploads\/2025\/10\/13862365_5370010-768x512.jpg 768w, https:\/\/openmet-xc.whads.com\/wp-content\/uploads\/2025\/10\/13862365_5370010-300x200.jpg 300w, https:\/\/openmet-xc.whads.com\/wp-content\/uploads\/2025\/10\/13862365_5370010-1024x683.jpg 1024w, https:\/\/openmet-xc.whads.com\/wp-content\/uploads\/2025\/10\/13862365_5370010-1536x1024.jpg 1536w, https:\/\/openmet-xc.whads.com\/wp-content\/uploads\/2025\/10\/13862365_5370010-2048x1365.jpg 2048w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>            <\/a>\n    <\/div>\n\n\n\n<h3 class=\"wp-block-getwid-template-post-title h4\"><a class=\"wp-block-getwid-template-post-title__link\" href=\"https:\/\/openmet-xc.whads.com\/ca\/calcul-nps-2025\/\">Guia completa de l\u2019NPS: com calcular-lo i interpretar-lo<\/a><\/h3>\n\n\n<div class=\"wp-block-getwid-template-post-meta has-direction-row\" >\n    \n\n<div class=\"wp-block-getwid-template-post-categories has-text-color\"  style=\"color:#999999;\" >\n        <a href=\"https:\/\/openmet-xc.whads.com\/ca\/category\/openmet-customersca\/\" rel=\"category tag\">Openmet Customers<\/a> <a href=\"https:\/\/openmet-xc.whads.com\/ca\/category\/satisfaccio-de-clients\/\" rel=\"category tag\">Satisfacci\u00f3 de Clients<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-getwid-template-post-content is-excerpt\" ><p>El Net Promoter Score (NPS) s\u2019ha convertit en una de les m\u00e8triques m\u00e9s utilitzades per mesurar la satisfacci\u00f3 i la lleialtat dels clients. La seva simplicitat i capacitat per oferir&hellip;<\/p><\/div>\n\n\n\n<p><\/p>\n<\/div><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class='wp-block-getwid-custom-post-type__post'>\n\t\t\t\t\t\t\t\t\t\n<div class=\"wp-block-group blog-post-grid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-getwid-template-post-featured-image aligncenter\" >\n            <a href=\"https:\/\/openmet-xc.whads.com\/ca\/maximitza-impacte-positiu-enquestes-satisfaccio-clients\/\">\n        <img decoding=\"async\" width=\"640\" height=\"364\" src=\"https:\/\/openmet-xc.whads.com\/wp-content\/uploads\/2023\/11\/maximitza-enquestes-satisfaccio-clients.png\" class=\"attachment-medium_large size-medium_large wp-post-image\" alt=\"Maximitza l&#8217;impacte positiu de les enquestes de satisfacci\u00f3 de clients\" srcset=\"https:\/\/openmet-xc.whads.com\/wp-content\/uploads\/2023\/11\/maximitza-enquestes-satisfaccio-clients.png 768w, https:\/\/openmet-xc.whads.com\/wp-content\/uploads\/2023\/11\/maximitza-enquestes-satisfaccio-clients-300x171.png 300w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>            <\/a>\n    <\/div>\n\n\n\n<h3 class=\"wp-block-getwid-template-post-title h4\"><a class=\"wp-block-getwid-template-post-title__link\" href=\"https:\/\/openmet-xc.whads.com\/ca\/maximitza-impacte-positiu-enquestes-satisfaccio-clients\/\">Maximitza l&#8217;impacte positiu de les enquestes de satisfacci\u00f3 de clients<\/a><\/h3>\n\n\n<div class=\"wp-block-getwid-template-post-meta has-direction-row\" >\n    \n\n<div class=\"wp-block-getwid-template-post-categories has-text-color\"  style=\"color:#999999;\" >\n        <a href=\"https:\/\/openmet-xc.whads.com\/ca\/category\/openmet-customersca\/\" rel=\"category tag\">Openmet Customers<\/a> <a href=\"https:\/\/openmet-xc.whads.com\/ca\/category\/satisfaccio-de-clients\/\" rel=\"category tag\">Satisfacci\u00f3 de Clients<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-getwid-template-post-content is-excerpt\" ><p>Des de fa anys, la satisfacci\u00f3 dels clients s&#8217;ha convertit en un pilar fonamental per a l&#8217;\u00e8xit de les empreses. Els clients satisfets no nom\u00e9s repeteixen, sin\u00f3 que tamb\u00e9 recomanen&hellip;<\/p><\/div>\n\n\n\n<p><\/p>\n<\/div><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class='wp-block-getwid-custom-post-type__post'>\n\t\t\t\t\t\t\t\t\t\n<div class=\"wp-block-group blog-post-grid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-getwid-template-post-featured-image aligncenter\" >\n            <a href=\"https:\/\/openmet-xc.whads.com\/ca\/convertir-clients-detractors-en-oportunitats-exit-empresa\/\">\n        <img decoding=\"async\" width=\"640\" height=\"364\" src=\"https:\/\/openmet-xc.whads.com\/wp-content\/uploads\/2023\/02\/detractors-empresa.png\" class=\"attachment-medium_large size-medium_large wp-post-image\" alt=\"Com convertir els clients detractors en oportunitats per a l&#8217;\u00e8xit de l&#8217;empresa\" srcset=\"https:\/\/openmet-xc.whads.com\/wp-content\/uploads\/2023\/02\/detractors-empresa.png 768w, https:\/\/openmet-xc.whads.com\/wp-content\/uploads\/2023\/02\/detractors-empresa-300x171.png 300w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>            <\/a>\n    <\/div>\n\n\n\n<h3 class=\"wp-block-getwid-template-post-title h4\"><a class=\"wp-block-getwid-template-post-title__link\" href=\"https:\/\/openmet-xc.whads.com\/ca\/convertir-clients-detractors-en-oportunitats-exit-empresa\/\">Com convertir els clients detractors en oportunitats per a l&#8217;\u00e8xit de l&#8217;empresa<\/a><\/h3>\n\n\n<div class=\"wp-block-getwid-template-post-meta has-direction-row\" >\n    \n\n<div class=\"wp-block-getwid-template-post-categories has-text-color\"  style=\"color:#999999;\" >\n        <a href=\"https:\/\/openmet-xc.whads.com\/ca\/category\/openmet-customersca\/\" rel=\"category tag\">Openmet Customers<\/a> <a href=\"https:\/\/openmet-xc.whads.com\/ca\/category\/satisfaccio-de-clients\/\" rel=\"category tag\">Satisfacci\u00f3 de Clients<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-getwid-template-post-content is-excerpt\" ><p>La majoria de projectes d\u2019experi\u00e8ncia i satisfacci\u00f3 de client realitzats per Openmet inclouen una pregunta NPS, que classifica els clients en detractors, passius i promotors.En aquest article ens volem centrar&hellip;<\/p><\/div>\n\n\n\n<p><\/p>\n<\/div><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t            <\/div>\n\n                    <\/div>\n        \n\n\n<div class=\"wp-block-getwid-section alignfull alignfull getwid-margin-bottom-none getwid-section-content-full-width\" style=\"margin-top:80px\"><div class=\"wp-block-getwid-section__wrapper getwid-padding-top-none getwid-padding-bottom-none getwid-padding-left-none getwid-padding-right-none getwid-margin-left-none getwid-margin-right-none\"><div class=\"wp-block-getwid-section__inner-wrapper\"><div class=\"wp-block-getwid-section__background-holder\"><div class=\"wp-block-getwid-section__background has-background\" style=\"background-color:#f5f8fc\"><\/div><div class=\"wp-block-getwid-section__foreground\"><\/div><\/div><div class=\"wp-block-getwid-section__content\"><div class=\"wp-block-getwid-section__inner-content\">\n<div class=\"wp-block-getwid-section openmet-cta animated fadeInUp getwid-margin-top-none getwid-margin-bottom-none\"><div class=\"wp-block-getwid-section__wrapper getwid-padding-mobile-left-small getwid-padding-mobile-right-small getwid-margin-left-none getwid-margin-right-none\" style=\"padding-top:40px;padding-bottom:80px;padding-left:15%;padding-right:15%\"><div class=\"wp-block-getwid-section__inner-wrapper\"><div class=\"wp-block-getwid-section__background-holder\"><div class=\"wp-block-getwid-section__background\"><\/div><div class=\"wp-block-getwid-section__foreground\"><\/div><\/div><div class=\"wp-block-getwid-section__content\"><div class=\"wp-block-getwid-section__inner-content\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/openmet-xc.whads.com\/wp-content\/uploads\/2021\/09\/smile.png\" alt=\"\" class=\"wp-image-13585\" width=\"48\" height=\"48\"><\/figure><\/div>\n\n\n\n<p class=\"has-text-align-center h3\" style=\"font-size:30px\">Com et podem ajudar?<\/p>\n\n\n\n<div class=\"wp-block-getwid-advanced-spacer\" style=\"height:20px\" aria-hidden=\"true\"><\/div>\n\n\n\n<p class=\"has-text-align-center\">Des d\u2019<strong>Openmet Customers<\/strong> t\u2019ajudem a gestionar i diagnosticar gran part de la informaci\u00f3 clau per a con\u00e8ixer i comprendre millor els teus clients. Des d\u2019Openmet Customers maximitzem l\u2019\u00e8xit dels teus projectes gr\u00e0cies a la combinaci\u00f3 del nostre know-how i l\u2019ajuda dels nostres consultors i especialistes, a m\u00e9s a m\u00e9s del nostre software <a href=\"\/ca\/openmet-feedback-manager\/\">Openmet Feedback Manager<\/a>: E-Surveys (captura de dades electr\u00f2nica) + KPIs (quadres de comanament i indicadors) + Business Intelligence (entorn d\u2019an\u00e0lisi de resultats).<\/p>\n\n\n\n<div class=\"wp-block-getwid-advanced-spacer\" style=\"height:20px\" aria-hidden=\"true\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-right has-text-color has-medium-font-size\" style=\"color:#0d99cc\"><strong>Per qu\u00e8 no comencem?<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center alignleft is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-font-size chevron-right is-style-fill has-small-font-size\"><a class=\"wp-block-button__link has-white-color has-text-color has-background\" href=\"\/ca\/contacta\/\" style=\"background-color:#0d99cc\"><strong>contacta amb Openmet Group<\/strong><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Els projectes d&#8217;avaluaci\u00f3 i an\u00e0lisi de l&#8217;Experi\u00e8ncia de Client serveixen per a comprendre la totalitat d&#8217;interaccions que els nostres clients tenen amb el producte o servei de l&#8217;empresa. Aquesta experi\u00e8ncia abasta les diferents emocions, percepcions i opinions que els clients senten i tenen al llarg d&#8217;aquestes interaccions.<\/p>\n<p>Aquest coneixement permet identificar punts de millora i saber com millorar&#8230;.<\/p>\n<p><a class=\"openmet-read-more-link\" href=\"https:\/\/openmet-xc.whads.com\/ca\/openmet-customers\/experiencia-del-client\/\">Llegir m\u00e9s<\/a><\/p>\n","protected":false},"author":6,"featured_media":13771,"parent":14803,"menu_order":79,"comment_status":"open","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"ub_ctt_via":"","footnotes":""},"class_list":["post-14859","page","type-page","status-publish","has-post-thumbnail","hentry"],"featured_image_src":"https:\/\/openmet-xc.whads.com\/wp-content\/uploads\/2021\/09\/evaluacion-experiencia-cliente.svg","_links":{"self":[{"href":"https:\/\/openmet-xc.whads.com\/ca\/wp-json\/wp\/v2\/pages\/14859","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/openmet-xc.whads.com\/ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/openmet-xc.whads.com\/ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/openmet-xc.whads.com\/ca\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/openmet-xc.whads.com\/ca\/wp-json\/wp\/v2\/comments?post=14859"}],"version-history":[{"count":12,"href":"https:\/\/openmet-xc.whads.com\/ca\/wp-json\/wp\/v2\/pages\/14859\/revisions"}],"predecessor-version":[{"id":19598,"href":"https:\/\/openmet-xc.whads.com\/ca\/wp-json\/wp\/v2\/pages\/14859\/revisions\/19598"}],"up":[{"embeddable":true,"href":"https:\/\/openmet-xc.whads.com\/ca\/wp-json\/wp\/v2\/pages\/14803"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/openmet-xc.whads.com\/ca\/wp-json\/wp\/v2\/media\/13771"}],"wp:attachment":[{"href":"https:\/\/openmet-xc.whads.com\/ca\/wp-json\/wp\/v2\/media?parent=14859"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}