{"id":14831,"date":"2018-07-23T11:29:44","date_gmt":"2018-07-23T09:29:44","guid":{"rendered":"https:\/\/openmet-xc.whads.com\/openmet-customers\/encuestas-nps\/"},"modified":"2026-02-05T17:06:59","modified_gmt":"2026-02-05T15:06:59","slug":"enquestes-nps","status":"publish","type":"page","link":"https:\/\/openmet-xc.whads.com\/ca\/openmet-customers\/enquestes-nps\/","title":{"rendered":"Enquestes NPS"},"content":{"rendered":"\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"customers-badge\">Openmet Customers<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-getwid-section has-inner-blocks-gap-none getwid-margin-top-none getwid-section-content-full-width\" style=\"margin-bottom:80px\"><div class=\"wp-block-getwid-section__wrapper getwid-padding-top-none getwid-padding-bottom-none getwid-padding-left-none getwid-padding-right-none getwid-margin-left-none getwid-margin-right-none getwid-justify-content-flex-start\"><div class=\"wp-block-getwid-section__inner-wrapper\"><div class=\"wp-block-getwid-section__background-holder\"><div class=\"wp-block-getwid-section__background\"><\/div><div class=\"wp-block-getwid-section__foreground\"><\/div><\/div><div class=\"wp-block-getwid-section__content\"><div class=\"wp-block-getwid-section__inner-content\">\n<h1 class=\"wp-block-heading has-huge-font-size\">Enquestes NPS \u00ae <\/h1>\n\n\n\n<p class=\"has-normal-font-size\">Consultoria, software NPS\u00ae amb les nostres <strong>enquestes NPS<\/strong> i serveis per a que s\u00e0pigues qu\u00e8 experimenten els teus clients i com millorar. Som experts en NPS, i una de les poques empreses del m\u00f3n amb <a rtrvr-ls=\"0~hs,3~hs,4~hs,5~hs,6~hs,8~hs,9~hs,12~lc,13~lc,15~lc,31~hs,32~hs,38~lc,39~lc,47~lc\" href=\"https:\/\/www.netpromotersystem.com\/resources\/vendors\/\" data-type=\"link\" data-id=\"https:\/\/www.netpromotersystem.com\/resources\/vendors\/\" target=\"_blank\" rel=\"noopener\">llic\u00e8ncia oficial de Bain<\/a> per fer servir NPS.<\/p>\n\n\n\n<div class=\"wp-block-getwid-advanced-spacer\" style=\"height:40px\" aria-hidden=\"true\"><\/div>\n\n\n\n<div class=\"wp-block-columns nps-header is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top animated fadeInUp is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33%\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"55\" height=\"55\" src=\"https:\/\/openmet-xc.whads.com\/wp-content\/uploads\/2021\/09\/bulb.svg\" alt=\"captura el feedback dels clients\" class=\"wp-image-14407\"\/><\/figure>\n<\/div>\n\n\n<p><strong>Captura el feedback<br>dels teus clients<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column animated fadeInUp delay-200ms is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33%\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"55\" height=\"55\" src=\"https:\/\/openmet-xc.whads.com\/wp-content\/uploads\/2021\/09\/magnifying.svg\" alt=\"analitza els resultats\" class=\"wp-image-14414\"\/><\/figure>\n<\/div>\n\n\n<p class=\"has-black-color has-text-color\"><strong>Analitza en temps real els resultats<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column animated fadeInUp delay-500ms is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33%\"><div class=\"wp-block-image pr-1\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"55\" height=\"55\" src=\"https:\/\/openmet-xc.whads.com\/wp-content\/uploads\/2021\/09\/gear.svg\" alt=\"pren decisions\" class=\"wp-image-14417\"\/><\/figure>\n<\/div>\n\n\n<p class=\"has-black-color has-text-color\"><strong>Pren decisions per a millorar l&#8217;experi\u00e8ncia dels clients<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">T&#8217;ajudem a millorar l&#8217;experi\u00e8ncia dels teus clients amb les nostres enquestes NPS<\/h2>\n\n\n\n<div class=\"wp-block-getwid-advanced-spacer\" style=\"height:40px\" aria-hidden=\"true\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column py-4 has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"background-color:#f5f8fc\"><div class=\"wp-block-image mt-3\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"75\" height=\"80\" src=\"https:\/\/openmet-xc.whads.com\/wp-content\/uploads\/2021\/09\/encuestas-nps-orienta.svg\" alt=\"orienta la teva empresa a clients\" class=\"wp-image-14398\"\/><\/figure>\n<\/div>\n\n\n<p class=\"has-text-align-center\"><strong>Orienta la teva empresa als clients<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\">Fes-te permeable i adaptable a les seves necessitats. Posa al client en el centre del teu negoci.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column py-4 has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"background-color:#f5f8fc\"><div class=\"wp-block-image mt-3\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"80\" height=\"75\" src=\"https:\/\/openmet-xc.whads.com\/wp-content\/uploads\/2021\/09\/encuestas-nps.svg\" alt=\"millora el teu negoci\" class=\"wp-image-14401\"\/><\/figure>\n<\/div>\n\n\n<p class=\"has-text-align-center\"><strong>Millora el teu negoci<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\">Augmenta la fidelitzaci\u00f3 dels teus clients i les refer\u00e8ncies utilitzant la metodologia NPS\u00ae (Net Promoter Score).<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-getwid-advanced-spacer\" style=\"height:40px\" aria-hidden=\"true\"><\/div>\n\n\n\n<div class=\"wp-block-getwid-section nps-section alignwide alignwide\"><div class=\"wp-block-getwid-section__wrapper\"><div class=\"wp-block-getwid-section__inner-wrapper\"><div class=\"wp-block-getwid-section__background-holder\"><div class=\"wp-block-getwid-section__background\"><\/div><div class=\"wp-block-getwid-section__foreground\"><\/div><\/div><div class=\"wp-block-getwid-section__content\"><div class=\"wp-block-getwid-section__inner-content\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\">1. Captura el feedback dels teus clients amb enquestes NPS \u00ae <\/h3>\n\n\n\n<p>T&#8217;ajudem a:<\/p>\n\n\n\n<ul class=\"wp-block-list checked customers\">\n<li>Entendre l&#8217;experi\u00e8ncia dels teus clients i saber com avaluar-la (tant si s\u00f3n B2C com B2B)<\/li>\n\n\n\n<li>Definir el proc\u00e9s d&#8217;enquestes peri\u00f2diques i millora cont\u00ednua<\/li>\n\n\n\n<li>Definir un bon q\u00fcestionari NPS<\/li>\n<\/ul>\n\n\n\n<p>I naturalment, t&#8217;ajudem a enquestar als teus clients pel canal que sigui necessari:<\/p>\n\n\n\n<ul class=\"wp-block-list checked customers\">\n<li>Per tel\u00e8fon, per e-mail, per web o a peu de carrer<\/li>\n\n\n\n<li>De manera autom\u00e0tica o integrant-se amb la teva CRM<\/li>\n\n\n\n<li>En qualsevol idioma<\/li>\n\n\n\n<li>De manera di\u00e0ria, setmanal, trimestral, anual \u2026 De la manera que desitgis, segur que trobarem com fer-ho!<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"background-color:#eeeeee\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"600\" height=\"364\" src=\"https:\/\/openmet-xc.whads.com\/wp-content\/uploads\/2021\/11\/esurvey-ca.png\" alt=\"e surveys\" class=\"wp-image-16297\" srcset=\"https:\/\/openmet-xc.whads.com\/wp-content\/uploads\/2021\/11\/esurvey-ca.png 600w, https:\/\/openmet-xc.whads.com\/wp-content\/uploads\/2021\/11\/esurvey-ca-300x182.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"has-text-align-center\"><strong>e-surveys<\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"background-color:#eeeeee\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"600\" height=\"364\" src=\"https:\/\/openmet-xc.whads.com\/wp-content\/uploads\/2021\/11\/analisis-resultados-2.png\" alt=\"an\u00e0lisi de resultats\" class=\"wp-image-16551\" srcset=\"https:\/\/openmet-xc.whads.com\/wp-content\/uploads\/2021\/11\/analisis-resultados-2.png 600w, https:\/\/openmet-xc.whads.com\/wp-content\/uploads\/2021\/11\/analisis-resultados-2-300x182.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"has-text-align-center\"><strong>An\u00e0lisi de resultats amb <a href=\"https:\/\/openmet-xc.whads.com\/ca\/openmet-feedback-manager\/analitica-de-dades\/\">Openmet Feedback Manager<\/a><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\">2. Analitza en temps real els resultats<\/h3>\n\n\n\n<p>Amb el nostre programari d&#8217;anal\u00edtica de dades <strong><a href=\"\/ca\/openmet-feedback-manager\/\">Openmet Feedback Manager<\/a><\/strong> podr\u00e0s analitzar els resultats en temps real i:<\/p>\n\n\n\n<ul class=\"wp-block-list checked customers\">\n<li>Veure el NPS i altres KPIs<\/li>\n\n\n\n<li>Veure el Customer Journey i els Touchpoints<\/li>\n\n\n\n<li>Comparar, filtrar o ponderar segons les caracter\u00edstiques dels clients<\/li>\n\n\n\n<li>Integrar les dades internes de clients en l&#8217;anal\u00edtica<\/li>\n\n\n\n<li>Comprendre quines accions de millora s\u00f3n les m\u00e9s efectives i quines variables s\u00f3n m\u00e9s rellevants amb la potent an\u00e0lisi estad\u00edstica<\/li>\n\n\n\n<li>Crear informes i reportis autom\u00e0tics en Word, PDF, Excel o Powerpoint<\/li>\n\n\n\n<li>Compartir els resultats en l\u00ednia amb els responsables<\/li>\n\n\n\n<li>Tenir alarmes en temps real per a avisar-te quan els clients no estiguin satisfets<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\">3. Pren decisions per a millorar l&#8217;experi\u00e8ncia dels clients<\/h3>\n\n\n\n<p>Si ho desitges, els nostres experts en NPS t&#8217;ajudaran a:<\/p>\n\n\n\n<ul class=\"wp-block-list checked customers\">\n<li>Interpretar els resultats<\/li>\n\n\n\n<li>Entendre com et compares amb el mercat<\/li>\n\n\n\n<li>Comprendre quins aspectes del teu producte o servei s\u00f3n els m\u00e9s importants per als teus clients<\/li>\n\n\n\n<li>Entendre quines mesures i accions de pots prendre per a millorar la fidelitzaci\u00f3, experi\u00e8ncia i satisfacci\u00f3 dels teus clients<\/li>\n<\/ul>\n\n\n\n<p><strong><a href=\"\/ca\/openmet-feedback-manager\/\">Openmet YouMakePlans<\/a><\/strong> t&#8217;ajudar\u00e0 tamb\u00e9 en el proc\u00e9s de definir i fer seguiment dels objectius i plans d&#8217;acci\u00f3 de millora.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"background-color:#eeeeee\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"600\" height=\"364\" src=\"https:\/\/openmet-xc.whads.com\/wp-content\/uploads\/2021\/11\/objetivos-mejora-encuestas-nps-2.png\" alt=\"objectius de millora\" class=\"wp-image-16213\" srcset=\"https:\/\/openmet-xc.whads.com\/wp-content\/uploads\/2021\/11\/objetivos-mejora-encuestas-nps-2.png 600w, https:\/\/openmet-xc.whads.com\/wp-content\/uploads\/2021\/11\/objetivos-mejora-encuestas-nps-2-300x182.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"has-text-align-center\"><strong>Objectius de millora amb <a href=\"https:\/\/openmet-xc.whads.com\/ca\/openmet-feedback-manager\/you-make-plans\/\">Openmet YouMakePlans<\/a><\/strong><\/p>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-getwid-advanced-spacer\" style=\"height:40px\" aria-hidden=\"true\"><\/div>\n\n\n\n<div class=\"wp-block-getwid-section alignfull animated fadeInUp alignfull\"><div class=\"wp-block-getwid-section__wrapper getwid-padding-top-normal\"><div class=\"wp-block-getwid-section__inner-wrapper\"><div class=\"wp-block-getwid-section__background-holder\"><div class=\"wp-block-getwid-section__background has-background\" style=\"background-color:#f5f8fc\"><\/div><div class=\"wp-block-getwid-section__foreground\"><\/div><\/div><div class=\"wp-block-getwid-section__content\"><div class=\"wp-block-getwid-section__inner-content\">\n<div class=\"wp-block-getwid-advanced-spacer\" style=\"height:40px\" aria-hidden=\"true\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Per ajudar-te a con\u00e8ixer millor qu\u00e8 \u00e9s una <strong>enquesta NPS<sup>\u00ae<\/sup><\/strong>, <strong>posem a la teva disposici\u00f3 una demostraci\u00f3 gratu\u00efta<\/strong>. Aquesta demostraci\u00f3 autom\u00e0tica del software \u00e9s a trav\u00e9s d&#8217;internet i e-mail.<\/p>\n\n\n\n<p>Rebr\u00e0s una enquesta electr\u00f2nica d&#8217;exemple i un acc\u00e9s demo a l&#8217;entorn Openmet Feedback Manager de Business Intelligence per veure&#8217;n els resultats:<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"><div style=\"gap: 20px;\" class=\"align-button-center ub-buttons orientation-button-row ub-flex-wrap gtm-climalaboral-es wp-block-ub-button\" id=\"ub-button-4a515630-b36d-404b-9ce2-8478c2badd96\"><div class=\"ub-button-container\">\n\t\t\t<a href=\"https:\/\/openmet-xc.whads.com\/ca\/demostracio-enquesta-nps\/\" target=\"_blank\" rel=\"noopener noreferrer  nofollow \" class=\"ub-button-block-main ub-button-small   ub-button-flex-small\" role=\"button\" style=\"--ub-button-background-color: transparent; --ub-button-color: #313131; --ub-button-border: 3px solid #313131; --ub-button-hover-color: #0693e3; --ub-button-hover-border: 3px solid #0693e3; border-top-left-radius: 60px;; border-top-right-radius: 60px;; border-bottom-left-radius: 60px;; border-bottom-right-radius: 60px;; \">\n\t\t\t\t<div class=\"ub-button-content-holder\" style=\"flex-direction: row-reverse\">\n\t\t\t\t\t<span class=\"ub-button-block-btn\"><strong>Demo Enquesta NPS<strong><sup>\u00ae<\/sup><\/strong><\/strong><\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t<\/div><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-getwid-advanced-spacer\" style=\"height:40px\" aria-hidden=\"true\"><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-getwid-advanced-spacer\" style=\"height:79px\" aria-hidden=\"true\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-css-opacity has-background is-style-default alignwide\" style=\"background-color:#999999;color:#999999\"\/>\n\n\n\n<div class=\"wp-block-getwid-advanced-spacer\" style=\"height:40px\" aria-hidden=\"true\"><\/div>\n\n\n\n<div class=\"wp-block-group mb-2 animated fadeInUp\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading display-3\">Blog<\/h2>\n\n\n\n<p class=\"has-text-align-left alignleft has-text-color\" style=\"color:#999999\">Si vols con\u00e8ixer m\u00e9s, a Openmet Group redactem articles propis per ajudar-te a fer cr\u00e9ixer el teu negoci <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-font-size chevron-right has-small-font-size\"><a class=\"wp-block-button__link has-white-color has-text-color has-background wp-element-button\" href=\"\/ca\/blog\" style=\"background-color:#0d99cc\">veure-ho tot<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-getwid-advanced-spacer\" style=\"height:10px\" aria-hidden=\"true\"><\/div>\n\n\n        <div class=\"wp-block-getwid-custom-post-type custom-post-type-post has-layout-grid has-spacing-normal\">\n            <div class=\"wp-block-getwid-custom-post-type__wrapper getwid-columns getwid-columns-3\">\n                \t\t\t\t\t\t\t\t<div class='wp-block-getwid-custom-post-type__post'>\n\t\t\t\t\t\t\t\t\t\n<div class=\"wp-block-group blog-post-grid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-getwid-template-post-featured-image aligncenter\" >\n            <a href=\"https:\/\/openmet-xc.whads.com\/ca\/calcul-nps-2025\/\">\n        <img decoding=\"async\" width=\"640\" height=\"427\" src=\"https:\/\/openmet-xc.whads.com\/wp-content\/uploads\/2025\/10\/13862365_5370010-768x512.jpg\" class=\"attachment-medium_large size-medium_large wp-post-image\" alt=\"Guia completa de l\u2019NPS: com calcular-lo i interpretar-lo\" srcset=\"https:\/\/openmet-xc.whads.com\/wp-content\/uploads\/2025\/10\/13862365_5370010-768x512.jpg 768w, https:\/\/openmet-xc.whads.com\/wp-content\/uploads\/2025\/10\/13862365_5370010-300x200.jpg 300w, https:\/\/openmet-xc.whads.com\/wp-content\/uploads\/2025\/10\/13862365_5370010-1024x683.jpg 1024w, https:\/\/openmet-xc.whads.com\/wp-content\/uploads\/2025\/10\/13862365_5370010-1536x1024.jpg 1536w, https:\/\/openmet-xc.whads.com\/wp-content\/uploads\/2025\/10\/13862365_5370010-2048x1365.jpg 2048w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>            <\/a>\n    <\/div>\n\n\n\n<h3 class=\"wp-block-getwid-template-post-title h4\"><a class=\"wp-block-getwid-template-post-title__link\" href=\"https:\/\/openmet-xc.whads.com\/ca\/calcul-nps-2025\/\">Guia completa de l\u2019NPS: com calcular-lo i interpretar-lo<\/a><\/h3>\n\n\n<div class=\"wp-block-getwid-template-post-meta has-direction-row\" >\n    \n\n<div class=\"wp-block-getwid-template-post-categories has-text-color\"  style=\"color:#999999;\" >\n        <a href=\"https:\/\/openmet-xc.whads.com\/ca\/category\/openmet-customersca\/\" rel=\"category tag\">Openmet Customers<\/a> <a href=\"https:\/\/openmet-xc.whads.com\/ca\/category\/satisfaccio-de-clients\/\" rel=\"category tag\">Satisfacci\u00f3 de Clients<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-getwid-template-post-content is-excerpt\" ><p>El Net Promoter Score (NPS) s\u2019ha convertit en una de les m\u00e8triques m\u00e9s utilitzades per mesurar la satisfacci\u00f3 i la lleialtat dels clients. La seva simplicitat i capacitat per oferir&hellip;<\/p><\/div>\n\n\n\n<p><\/p>\n<\/div><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class='wp-block-getwid-custom-post-type__post'>\n\t\t\t\t\t\t\t\t\t\n<div class=\"wp-block-group blog-post-grid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-getwid-template-post-featured-image aligncenter\" >\n            <a href=\"https:\/\/openmet-xc.whads.com\/ca\/maximitza-impacte-positiu-enquestes-satisfaccio-clients\/\">\n        <img decoding=\"async\" width=\"640\" height=\"364\" src=\"https:\/\/openmet-xc.whads.com\/wp-content\/uploads\/2023\/11\/maximitza-enquestes-satisfaccio-clients.png\" class=\"attachment-medium_large size-medium_large wp-post-image\" alt=\"Maximitza l&#8217;impacte positiu de les enquestes de satisfacci\u00f3 de clients\" srcset=\"https:\/\/openmet-xc.whads.com\/wp-content\/uploads\/2023\/11\/maximitza-enquestes-satisfaccio-clients.png 768w, https:\/\/openmet-xc.whads.com\/wp-content\/uploads\/2023\/11\/maximitza-enquestes-satisfaccio-clients-300x171.png 300w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>            <\/a>\n    <\/div>\n\n\n\n<h3 class=\"wp-block-getwid-template-post-title h4\"><a class=\"wp-block-getwid-template-post-title__link\" href=\"https:\/\/openmet-xc.whads.com\/ca\/maximitza-impacte-positiu-enquestes-satisfaccio-clients\/\">Maximitza l&#8217;impacte positiu de les enquestes de satisfacci\u00f3 de clients<\/a><\/h3>\n\n\n<div class=\"wp-block-getwid-template-post-meta has-direction-row\" >\n    \n\n<div class=\"wp-block-getwid-template-post-categories has-text-color\"  style=\"color:#999999;\" >\n        <a href=\"https:\/\/openmet-xc.whads.com\/ca\/category\/openmet-customersca\/\" rel=\"category tag\">Openmet Customers<\/a> <a href=\"https:\/\/openmet-xc.whads.com\/ca\/category\/satisfaccio-de-clients\/\" rel=\"category tag\">Satisfacci\u00f3 de Clients<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-getwid-template-post-content is-excerpt\" ><p>Des de fa anys, la satisfacci\u00f3 dels clients s&#8217;ha convertit en un pilar fonamental per a l&#8217;\u00e8xit de les empreses. Els clients satisfets no nom\u00e9s repeteixen, sin\u00f3 que tamb\u00e9 recomanen&hellip;<\/p><\/div>\n\n\n\n<p><\/p>\n<\/div><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class='wp-block-getwid-custom-post-type__post'>\n\t\t\t\t\t\t\t\t\t\n<div class=\"wp-block-group blog-post-grid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-getwid-template-post-featured-image aligncenter\" >\n            <a href=\"https:\/\/openmet-xc.whads.com\/ca\/convertir-clients-detractors-en-oportunitats-exit-empresa\/\">\n        <img decoding=\"async\" width=\"640\" height=\"364\" src=\"https:\/\/openmet-xc.whads.com\/wp-content\/uploads\/2023\/02\/detractors-empresa.png\" class=\"attachment-medium_large size-medium_large wp-post-image\" alt=\"Com convertir els clients detractors en oportunitats per a l&#8217;\u00e8xit de l&#8217;empresa\" srcset=\"https:\/\/openmet-xc.whads.com\/wp-content\/uploads\/2023\/02\/detractors-empresa.png 768w, https:\/\/openmet-xc.whads.com\/wp-content\/uploads\/2023\/02\/detractors-empresa-300x171.png 300w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>            <\/a>\n    <\/div>\n\n\n\n<h3 class=\"wp-block-getwid-template-post-title h4\"><a class=\"wp-block-getwid-template-post-title__link\" href=\"https:\/\/openmet-xc.whads.com\/ca\/convertir-clients-detractors-en-oportunitats-exit-empresa\/\">Com convertir els clients detractors en oportunitats per a l&#8217;\u00e8xit de l&#8217;empresa<\/a><\/h3>\n\n\n<div class=\"wp-block-getwid-template-post-meta has-direction-row\" >\n    \n\n<div class=\"wp-block-getwid-template-post-categories has-text-color\"  style=\"color:#999999;\" >\n        <a href=\"https:\/\/openmet-xc.whads.com\/ca\/category\/openmet-customersca\/\" rel=\"category tag\">Openmet Customers<\/a> <a href=\"https:\/\/openmet-xc.whads.com\/ca\/category\/satisfaccio-de-clients\/\" rel=\"category tag\">Satisfacci\u00f3 de Clients<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-getwid-template-post-content is-excerpt\" ><p>La majoria de projectes d\u2019experi\u00e8ncia i satisfacci\u00f3 de client realitzats per Openmet inclouen una pregunta NPS, que classifica els clients en detractors, passius i promotors.En aquest article ens volem centrar&hellip;<\/p><\/div>\n\n\n\n<p><\/p>\n<\/div><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t            <\/div>\n\n                    <\/div>\n        \n\n\n<div class=\"wp-block-getwid-section alignfull alignfull getwid-margin-bottom-none getwid-section-content-full-width\" style=\"margin-top:80px\"><div class=\"wp-block-getwid-section__wrapper getwid-padding-top-none getwid-padding-bottom-none getwid-padding-left-none getwid-padding-right-none getwid-margin-left-none getwid-margin-right-none\"><div class=\"wp-block-getwid-section__inner-wrapper\"><div class=\"wp-block-getwid-section__background-holder\"><div class=\"wp-block-getwid-section__background has-background\" style=\"background-color:#f5f8fc\"><\/div><div class=\"wp-block-getwid-section__foreground\"><\/div><\/div><div class=\"wp-block-getwid-section__content\"><div class=\"wp-block-getwid-section__inner-content\">\n<div class=\"wp-block-getwid-section openmet-cta animated fadeInUp getwid-margin-top-none getwid-margin-bottom-none\"><div class=\"wp-block-getwid-section__wrapper getwid-padding-mobile-left-small getwid-padding-mobile-right-small getwid-margin-left-none getwid-margin-right-none\" style=\"padding-top:40px;padding-bottom:80px;padding-left:15%;padding-right:15%\"><div class=\"wp-block-getwid-section__inner-wrapper\"><div class=\"wp-block-getwid-section__background-holder\"><div class=\"wp-block-getwid-section__background\"><\/div><div class=\"wp-block-getwid-section__foreground\"><\/div><\/div><div class=\"wp-block-getwid-section__content\"><div class=\"wp-block-getwid-section__inner-content\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/openmet-xc.whads.com\/wp-content\/uploads\/2021\/09\/smile.png\" alt=\"\" class=\"wp-image-13585\" width=\"48\" height=\"48\"><\/figure><\/div>\n\n\n\n<p class=\"has-text-align-center h3\" style=\"font-size:30px\">Com et podem ajudar?<\/p>\n\n\n\n<div class=\"wp-block-getwid-advanced-spacer\" style=\"height:20px\" aria-hidden=\"true\"><\/div>\n\n\n\n<p class=\"has-text-align-center\">Des d\u2019<strong>Openmet Customers<\/strong> t\u2019ajudem a gestionar i diagnosticar gran part de la informaci\u00f3 clau per a con\u00e8ixer i comprendre millor els teus clients. Des d\u2019Openmet Customers maximitzem l\u2019\u00e8xit dels teus projectes gr\u00e0cies a la combinaci\u00f3 del nostre know-how i l\u2019ajuda dels nostres consultors i especialistes, a m\u00e9s a m\u00e9s del nostre software <a href=\"\/ca\/openmet-feedback-manager\/\">Openmet Feedback Manager<\/a>: E-Surveys (captura de dades electr\u00f2nica) + KPIs (quadres de comanament i indicadors) + Business Intelligence (entorn d\u2019an\u00e0lisi de resultats).<\/p>\n\n\n\n<div class=\"wp-block-getwid-advanced-spacer\" style=\"height:20px\" aria-hidden=\"true\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-right has-text-color has-medium-font-size\" style=\"color:#0d99cc\"><strong>Per qu\u00e8 no comencem?<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center alignleft is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-font-size chevron-right is-style-fill has-small-font-size\"><a class=\"wp-block-button__link has-white-color has-text-color has-background\" href=\"\/ca\/contacta\/\" style=\"background-color:#0d99cc\"><strong>contacta amb Openmet Group<\/strong><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>El software NPS i consultoria d&#8217;Openmet Customers permet desenvolupar enquestes NPS per a capturar el feedback dels teus clients, analitzar en temps real els resultats i prendre decisions per a millorar l&#8217;experi\u00e8ncia dels clients.<\/p>\n<p>Orienta la teva empresa als clients i millora el teu negoci augmentant la fidelitzaci\u00f3 i refer\u00e8ncies utilitzant la metodologia NPS\u00ae&#8230;<\/p>\n<p><a class=\"openmet-read-more-link\" href=\"https:\/\/openmet-xc.whads.com\/ca\/openmet-customers\/enquestes-nps\/\">Llegir m\u00e9s<\/a><\/p>\n","protected":false},"author":5,"featured_media":13777,"parent":14803,"menu_order":74,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"ub_ctt_via":"","footnotes":""},"class_list":["post-14831","page","type-page","status-publish","has-post-thumbnail","hentry"],"featured_image_src":"https:\/\/openmet-xc.whads.com\/wp-content\/uploads\/2021\/09\/encuesta-nps.svg","_links":{"self":[{"href":"https:\/\/openmet-xc.whads.com\/ca\/wp-json\/wp\/v2\/pages\/14831","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/openmet-xc.whads.com\/ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/openmet-xc.whads.com\/ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/openmet-xc.whads.com\/ca\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/openmet-xc.whads.com\/ca\/wp-json\/wp\/v2\/comments?post=14831"}],"version-history":[{"count":43,"href":"https:\/\/openmet-xc.whads.com\/ca\/wp-json\/wp\/v2\/pages\/14831\/revisions"}],"predecessor-version":[{"id":19600,"href":"https:\/\/openmet-xc.whads.com\/ca\/wp-json\/wp\/v2\/pages\/14831\/revisions\/19600"}],"up":[{"embeddable":true,"href":"https:\/\/openmet-xc.whads.com\/ca\/wp-json\/wp\/v2\/pages\/14803"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/openmet-xc.whads.com\/ca\/wp-json\/wp\/v2\/media\/13777"}],"wp:attachment":[{"href":"https:\/\/openmet-xc.whads.com\/ca\/wp-json\/wp\/v2\/media?parent=14831"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}